The Information Regulator in South Africa has received a complaint alleging that Truecaller, a popular caller ID and spam blocking app, may be violating the Protection of Personal Information Act (POPIA).
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The complaint raises concerns about Truecaller’s practice of collecting and utilizing user data, particularly the information of individuals who are not direct users of the app. When a user downloads Truecaller and uploads their contact list, the app effectively collects data on their contacts, who may not have consented to their information being shared with the company.
This practice raises questions about whether Truecaller is complying with POPIA’s requirements for obtaining explicit consent and ensuring the lawful processing of personal information.
The Information Regulator is currently investigating the matter and will determine whether Truecaller has violated any provisions of the Act. The outcome of this investigation could have significant implications for the company and its operations in South Africa.
It’s worth noting that Truecaller has faced similar scrutiny in other jurisdictions, including Europe, where concerns have been raised about its data practices. While the app has proven to be effective in combating spam calls, it’s crucial to balance user privacy with the need for efficient spam detection.
