Many companies’ work policies are changing amid the coronavirus pandemic. Started out of necessity, many employers will change their policies permanently as they find remotely working being a viable and compelling drawing card for prospective employees. It is for this reason that Amazon will be hiring 3,000 new employees in South Africa in customer service for its international e-commerce business.
These roles are all earmarked as “virtual,” meaning all the hired employees will work from home and not at one of the several offices Amazon have in the country. The new job roles will range from customer services to technical experts who will provide 24/7 support to Amazon customers in North America and Europe.
These new jobs are permanent and seasonal full-time positions, which will bring the total number of Amazon employees in South Africa to around 7,000. “The new jobs reflect our continued commitment to South Africa’s economic development, and I am proud to have South Africa be a growing part of our ability to deliver a great experience to Amazon customers around the world and provide employees with the opportunity to work safely from home,” said Andrew Raichlin, director of Amazon customer service in South Africa.
The technical roles will work with customer inquiries in digital, Alexa and devices. It will require more technical knowledge than the customer services roles, with candidates being able to translate technical information about the company’s products and services and help with troubleshooting.
They have built a strong presence in South Africa with its cloud services business, Amazon Web Services (AWS). It is the largest business of its type in the world and Amazon opened its African data centre for AWS in Cape Town in 2019.
According to trade, industry & competition minister Ebrahim Patel, “we welcome the decision by Amazon to locate more of its global services in South Africa. The economy will increasingly shift to more productive services and digital technologies, which can provide significant opportunities for young people. The Covid-19 pandemic is accelerating the digital transition of work, and this decision by Amazon to locate these jobs in South Africa shows our ability to offer a good value proposition.”