According to My Broadband, Cell C CEO Allan Knott-Craig has provided an explanation for the network provider’s infamous unreliable signal by holding rival network Vodacom responsible.
Knott Craig told the publication that in fact, a roaming agreement with Vodacom lets subscribers connect to its network when they find themselves in an area out of Cell C coverage range when the coverage provided by Cell C towers decreases due to the increased number of users, and that the signal issues have been caused by “a lack of seamless handover”.
While Cell C has attempted to resolve the problem, its persistence has pushed it to lodge a complaint against Vodacom with ICASA, Knott-Craig reveals.
With a few more years on contract, terminating the agreement is not an option, with Cell C also currently relying too heavily on Vodacom’s network to connect subscribers.
