The launch of Apple’s much-anticipated 3G iPhone turned into an IT meltdown on Friday, as customers were unable to get their phones working.
“Its such grief and aggravation,” said Frederick Smalls, an insurance broker in Whitman, Mass, after spending two hours on the phone with Apple and AT&T Inc, trying to get his new iPhone to work.
In stores, people waited at counters to get the phones activated, as lines built behind them. Many of the customers had already camped out for several hours in line to become among the first with the new phone, which updates the one launched a year ago by speeding up Internet access and adding a navigation chip.
A spokesman for AT&T, the exclusive carrier for the iPhone in the US, said there was a global problem with Apple’s iTunes servers that prevented the phones from being fully activated in-store, as had been planned.
