GoTyme Bank, the digital institution formerly known as TymeBank, has unveiled a significant pivot in its South African physical footprint. Starting in March 2026, the bank will begin rolling out dedicated Consumer Hubs in shopping malls across the country. This move signals a transition toward a “phygital” model, blending digital efficiency with physical accessibility, to better align with evolving consumer habits.
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As part of this restructuring, GoTyme Bank will officially withdraw its kiosks from Pick n Pay stores on 31 March 2026. This shift brings an end to the “double Smart Shopper points” benefit previously offered to customers using TymeBank cards at the retailer.
However, the partnership with Pick n Pay is not dissolving entirely. The retailer will remain a critical cash-in and cash-out partner, allowing customers to continue making deposits and withdrawals at till points nationwide. The bank’s existing kiosks in The Foschini Group (TFG) and Boxer stores will also remain operational.
Nolwazi Nzama, GoTyme’s executive for customer experience and operations, noted that the bank’s footprint requirements have changed since its 2019 launch. “Our customers are banking more digitally and engaging in different retail spaces,” Nzama explained. The new Consumer Hubs are designed to offer more dedicated support than a standalone kiosk can provide.
While the bank has not explicitly confirmed if the hubs will be fully staffed, the model is expected to mirror GoTyme’s operations in the Philippines, where kiosks are paired with “ambassadors” who guide users through complex banking processes.
The physical rollout coincides with a broader brand elevation. Originally launched as TymeBank, the company announced its name change to GoTyme Bank in late 2025. According to corporate communications head Pontsho Ramontsha, the new identity reflects the bank’s growth, maturity, and commitment to serving customers across the entire economic spectrum.
