Humane is urging all AI Pin owners to immediately stop using the charging case included with their device. The company has identified a potential fire hazard linked to a battery cell issue with a third-party supplier. This information was communicated via email to customers, including tech reviewer David Pierce.
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Humane emphasizes that the AI Pin itself, the magnetic Battery Booster, and the charging pad are all safe to use. They have severed ties with the previous battery supplier and are actively seeking a new one.
As compensation for this inconvenience, Humane is offering two complimentary months of their subscription service, which is essential for most AI Pin functionalities. While details regarding replacement charging cases are currently unavailable, Humane assures further information will be forthcoming once their investigation concludes.
This is the full statement to customers from Humane:
Out of an abundance of caution, we are reaching out today to ask that you immediately stop using and charging your Charge Case Accessory due to an issue with certain battery cells for the Charge Case Accessory.
Upon receiving a single report of a charging issue while using a third-party USB-C cable and third-party power source, we identified a quality issue with the battery cell supplied by a third-party vendor used in your Charge Case Accessory.
Our investigation determined that the battery supplier was no longer meeting our quality standards and that there is a potential that certain battery cells supplied by this vendor may pose a fire safety risk. As a result, we immediately disqualified this battery vendor while we work to identify a new vendor to avoid such issues and maintain our high quality standards.
The issue identified is isolated only to certain battery cells used in the Charge Case Accessory and is not related to the Charge Case Accessory hardware design.
Importantly, Humane’s Ai Pin, its Battery Booster(s) and Charge Pad are not affected as the disqualified vendor does not supply batteries or any other components of those Humane products, and are safe for continued use.
While we know this may cause an inconvenience to you, customer safety is our priority at Humane. We design Ai Pin and related accessories with safety top of mind, and rigorously test and certify them to applicable US and international safety standards.
We appreciate your understanding and will be providing you with two additional months free of the Humane subscription.
Rest assured we are committed to your safety and satisfaction and will share additional information when we have concluded our investigation.
